How it works #
When buyers make orders, they pay Pixelaart. Once that order is completed, 80% of the funds are assigned to your account.
The funds remain under a “pending” status for a 14-day clearing period. This timeline is for financial processing and buyer satisfaction guarantee.
When the funds are marked as “cleared,” they are available for withdrawal.
Please note: Top-Rated Sellers (TRS), Seller Plus sellers and PRO sellers have a 7-day clearing period.
Remember: All withdrawal options are subject to availability based on the seller’s country. For example, PayPal is not available in Pakistan or Bangladesh, and there are no Revenue Card options for sellers based in India or Russia.
Add or change your withdrawal method #
To add or change your withdrawal method:
- Log in > Selling menu > Earnings.
If you have funds available in the Available for Withdrawal balance, use 1 of the 3 possible options to withdraw your funds:- PayPal
- Pixelaart Balance
- Bank Transfer
Note: Direct deposit is only available in the US.
- Select the option that you’d like to use by clicking on it. Follow the instructions to set up the withdrawal method, and make your first withdrawal.
Learn more with Payout Methods.
Withdraw your earnings #
You will only see the option to withdraw if you have money available in your balance.
- Log in > Selling menu > Earnings.
- Click Available for Withdrawal balance > Different options to withdraw funds:
PayPal, Pixelaart Revenue Card, Bank Transfer, and Direct Deposit.
Withdraw funds in your local currency #
Currencies you can withdraw revenue in | |
Australian Dollar (A$) | British Pound (£) |
Canadian Dollar (C$) | Euro (€) |
USD ($) | Israeli Shekel (₪) |
Currency considerations #
Currency conversion fees apply and additional charges may be added by your bank or payment provider.
If you withdraw in a currency other than USD ($), you’ll be asked to confirm the withdrawal currency and amount. This amount includes the conversion fees and, as a result, the amount may appear to be less. This is because it’s the exact amount sent to your withdrawal account (non-US$)—after the conversion fees have been applied.
If you don’t want to withdraw in your local currency, you can update your currency from Settings via the confirmation window.
If you currently receive funds in US$—to the Pixelaart Revenue Card or to your Payoneer Account—and would now like to receive funds in EUR, GBP, AUD, CAD, or ILS, you’ll need to register again—instead of connecting your payout method.
Withdraw Balance #
The Withdraw Balance button can be accessed on the Earnings page. In the Available Funds tab, you will see the amount available for you to withdraw and the Withdraw Balance button below it.
When you click Withdraw balance, it will take you to the Withdraw Balance page, where you can select to get paid via your preferred method.
FAQs #
1. When I set to use my local currency, my revenues don’t update. Why?
All Pixelaart Balances are derived from the US Dollar value, including your revenues. Although you may see your overall account balance (next to your Profile Picture) in your local currency, your Revenues page will always show the US Dollar amount, since the only currency within the Pixelaart system is US Dollars.
Remember: When viewing or withdrawing in your local currency, you may see daily changes due to exchange rate fluctuations and conversion fees. You always have the option to withdraw in US$.
2. What can I do if my withdrawals are failing?
If you are withdrawing to PayPal, remember that some regions are limited from receiving payments to PayPal accounts.
Contact PayPal to check if your account can accept funds from Pixelaart or whether your PayPal account has any limitations. Also, make sure that your account is verified with PayPal.
Once you have resolved this with PayPal, contact us again, and we will look into this further for you.
Please note: Withdrawals are final and can’t be undone. We will not be able to refund or change this process once it has begun.
3. My withdrawal was refunded… where are my funds?
All withdrawals are final and cannot be undone. If the funds were already refunded, we recommend reaching out to our Customer Support to look into the status of your funds.
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