As you may have already noticed, Pixelaart uses some Pixelaart-specific terms. Use the glossary to learn “Pixelaart language,” the standard terms used, and what they mean.
Buyer
A registered user who can purchase Services on Pixelaart.com.
Seller
Once you have registered as a buyer, you have the option to provide a service (Service) by clicking Start Selling.
BYOB
The Bring Your Own Business (BYOB) program is a Pixelaart initiative that offers a way to manage your client projects, free of commission. BYOB helps our top sellers gain business and exposes new customers to other services.
Custom Offers
After discussing a project with a buyer, you can send them customized offers based on their needs. This is one of the best ways for you to increase buyer satisfaction and your own business.
Learn more with Sending Offers.
Dashboard
This area shows the statistical numbers associated with your activity on Pixelaart and has a list of tasks to remind you of actions needed to take (e.g., deliver an order, respond to a message, etc.).
Earnings
This is the money you earn from completed orders.
Learn more with Viewing Your Earnings and Welcome to the new Earnings page.
Pixelaart Anywhere
This feature allows you to take your Pixelaart business anywhere – on your blog, Facebook, via messages, and much more. You can start by customizing an offer, and then generate the code (to be placed on your blog, Facebook, etc.).
Learn more with ‘Using “Pixelaart Anywhere” for Sending Custom Offers.
Pixelaart Pro
Verified Pro sellers are hand-picked by the Pixelaart team as best-in-class talents. Pixelaart Pro sellers enjoy better search exposure for buyers looking for professional services, faster payment clearance times, higher price limits, a dedicated Customer Success Manager, and more.
Pixelaart Balance
This is a debit card powered by MasterCard, which allows you to load the card with your earned Pixelaart revenue and then use it like a regular credit card.
Learn more with Setting up Your Pixelaart Balance.
Service
Any service offered by you on Pixelaart’s website, which any buyer can purchase with the click of a button. For example, a Service can be “I will create a logo design for $50.”
Service Extras
This is the option to offer additional services within the same Service. For example, if you provide a caricature (head and shoulders) drawing for $25, the Service Extras could offer a full body caricature for an additional $15, or two people in the caricature for an additional $20, etc.
Learn more with Creating a Service.
Service Metadata
This is a feature that allows you to specify details of your Service in the form of a keyword. This will help widen your Service’s exposure when buyers search for services relevant to your Service on Pixelaart. For example, Metadata in voiceover Services can be the language of the voiceover, the accent, or the file type delivered to the buyer. The information you can add on your Service will depend on the kind of services being offered.
Learn more with Creating a Service.
Levels
Sellers gain account statuses based on their performance and reputation. Advanced levels provide their owners with benefits, including offering services for higher prices through Service Extras, or selling their Service in multiples.
Learn more with Achieving Levels.
Milestones
This is a useful feature when working on larger, more complex projects. Milestones help ensure you will receive payment for the tasks you completed during the project, while in turn allowing buyers to establish trust in your services and work in steps to ensure satisfaction. Milestones can be used when sending custom offers.
Learn more with Working with Milestones.
Multiples
This option enables buyers to order multiple quantities of the same Service. For example, if you offer a basic logo design for $10, a buyer who needs two different logos can order this Service twice (for $20).
Mutual Cancellation
A Mutual Cancellation is a request to cancel an order and can be initiated by both buyers and sellers during the order process. For the order to be canceled, it must be accepted by both parties. Mutual cancellations will automatically cancel an order after two days if the receiving party doesn’t reply to the request. Both buyers and sellers will see a cancellation request update on the progress bar with how many days there is left before the order is canceled, and have the option to decline or withdraw the cancellation request to return it to the previous order status. Mutual Cancellations cannot be requested after an order is complete.
Learn more with Cancellations.
Order
When a buyer purchases a Service, an order page is created between the buyer and the seller.
Out of Office Mode
This is a feature that allows you to pause your account when you want to take a vacation, or if you’re overbooked, or if you just need some time off, you can use Out of Office Mode to let buyers know that you’re away and when you’ll return.
Packages
Is the option within a Service that allows you to offer three different scope levels at three different price factors for a single service.
Learn more with What are packages?.
Resolution Center
The Resolution Center is a tool created to assist you in resolving issues with orders. We recommend using the Resolution Center to work things out with the other party before contacting Customer Support.
Learn more about using the Resolution Center as a buyer or a seller.
Response Rate
This statistic shows an average of how quickly you respond to the first message received from a buyer. It measures responses sent within the first 24 hours.
Learn more with Response Time & Rate FAQs.
Revisions
This is an optional feature that sellers can activate on their Services, which allows the buyer to make remarks and provide feedback on the Service you are currently working on (until they are 100% satisfied).
Learn more with Revisions.
Rising Talent
These are hand-picked Services that are listed on the homepage or a specific category page, with the “Rising Talent” badge visible on the thumbnail of the Service. You cannot apply or request to be a “Rising Talent.” Rising Talent Services are recommended by the Pixelaart team.
Learn more with What is Rising Talent?.
Studios
Pixelaart Studios is a feature allowing sellers with different skill sets, to offer buyers various services all under one Service called a Studio Service.
Learn more with What is a Pixelaart Studio?.
Tags
Tags are keywords that you add to your Services to help categorize the Service for search purposes.
Learn more with Creating a Service.
Top Rated Sellers (TRS)
These are sellers that have earned the top-level badge on Pixelaart. They are selected manually by Pixelaart moderators based on a list of criteria, including seniority, the volume of sales, extremely high rating, exceptional customer care, and community leadership. Top Rated Sellers gain access to more extensive features, including exclusive access to beta features and VIP support.
Learn more with Achieving Levels.
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