Password, security question and two-factor authentication

As your account’s security settings use your password and security question, find everything security-related in this article. Remember to always keep this information private. Customer Support will never ask for your password but may ask you for your security question’s answer in specific situations, Ex. Verify account ownership. This is always managed through an official Support request. 

Updating your password #

1. Profile image > Settings > Security
2. Go to Change password > Save Changes
   

Forgot your password? #

1. Go to Pixelaart and click Sign In > Forgot Password
2. Enter the email used to log into your account
3. A password reset email will be sent to that address if the email matches the account 

If you signed up using a social connect button and don’t know your password: #

Follow the instructions for resetting your password through the Forgot Password link.

If you don’t have access to your registered email address, and can’t log into your account: #

Please contact Customer Support to assist you. 

Security Question #

To increase your account security, we recommend that you set up a security question. You will be asked this question when making specific changes within your account settings so be sure that the answer is something only you would know! Customer Support will only ask for the answer to your security question to verify account ownership.

Adding a security question #

1. Profile image > Settings > Security
2. Security question > Edit
3. Select your question > Add the answer > Submit

Changing your security question #

1. Profile image > Settings > Security
2. Security Question > Edit
3. Answer your existing question
4. Select a new question > Add the answer > Submit

Forgot the answer to your security question? Contact Customer Support. 

Two-Factor Authentication #

To increase your account security, set up two-factor authentication. Whenever you log in through a new device, you will receive a code via the registered email address (default), verified phone number (if the account is phone verified), or to another device where you sign into Pixelaart.
Two-factor authentication can’t be completely removed from your account. If you disable it, you’ll still get notifications of new sign-ins from different devices but you will not be asked to provide a login code.

Set up or disable Two-Factor Authentication #

1. Go to your Profile Settings
2. Under Security, use the slider to activate/deactivate

The code is sent to your registered email address by default. However, if you wish to receive a code to your phone—phone verify your account.