As you may know, sellers can choose to stop their communications with buyers, and, in turn, you have the option to block all communication and orders from certain sellers as well.
To block a seller: #
- Navigate yourself to the seller’s user profile page
- Click Block.
- Select a reason from the list.
- Click Submit.
Notes:
- You can also block a seller by using the report a message feature as seen in your inbox.
- Once the seller has been blocked, they will not be able to communicate or place an order with you.
- The blocked seller will be unable to view your profile.
- You may choose to unblock and do so by clicking Unblock.
FAQs #
1. What happens if I want to block a seller but have an active order with them?
If you experience an issue with a seller during an order, please let Help & Support know immediately so that one of our customer service agents can assist accordingly. Once the order has been completed, it is then possible to block the seller.
2. Can I block any user?
You can only block sellers who have previously worked on an order for you.
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