At Pixelaart, we constantly do our best to keep our community safe for everyone. This is why we routinely ask sellers to verify their identity with an official government Identity Document (ID).
In some cases, completing this process is necessary to offer your services on Pixelaart. Completion of this process may also get you an “Identity Verified” badge on your seller profile.
ID verification #
The ID verification process must be completed on a mobile device.
If you start the verification process on your desktop, you’ll be given two options to be redirected to a mobile device. We will provide a QR Code or a link will be sent via SMS. Once starting the process on your mobile device, you’ll be required to:
- Add a clear photo of an official government ID (driver’s license, passport, etc.) from the list of available documents (dependant on your country of residence).
- Take a real-time selfie.
Please note: Photos must be taken in a well-lit space, are clear and sharp, and aren’t cut off in any way— this increases the chances of the photos being approved.
Do not take photos of scanned images of yourself or your ID, these cannot be verified.
As part of the ID verification process, we use a third-party service provider’s identity verification software. The software first validates that your image is from an official government ID and that your selfie is authentic. It then compares the two images you upload to determine whether the uploaded ID and selfie are authentic images that match.
This process is required to prove that the document submitted represents you, and isn’t copied from other sources.
How we use your data #
The collection and processing of ID cards are required in order to ensure a trustworthy community and marketplace, as well as, enforce our terms of service. Learn more about how we use your data with ID verification: Data protection and usage.
We assure you that the identification card won’t be used for any other purpose—including marketing purposes—nor shared with other users.
The copy of your identification card is only kept for as long as required—and for the required purpose explained above.
We take great care in maintaining the security of the site and your information.
If you believe that your ID is not necessary for the mentioned purposes, you can open a Customer Support.
1. Will my information be shared with anyone other than Pixelaart or made public?
The information you provide is to verify your identification with Pixelaart. Your ID will not be shared with other users, including other members of the community.
2. When do I need to verify my ID?
You will need to verify your ID as soon as you receive a notification on your account to do so. You will have 14 days to perform and complete the process—failing to do so will result in a restriction of your account.
Note: Some sellers will have an optional verification process.
3. How do I verify my ID and how does it work?
Our ID verification process is explained in detail above. We ask that you refrain from sending your ID through a Customer Support request, as we are unable to verify your ID for you this way.
Note: Pixelaart will never ask for ID verification via email.
4. Is my information secure?
We take great care in maintaining the security of the site and your information, in order to prevent unauthorized access, loss, misuse, alteration, destruction, or damage to it through industry standard technologies and internal procedures.
5. What if I don’t have an ID?
You must verify your identity with a valid ID. This includes a driver’s license, passport, or other valid ID included in the list found when you start the ID verification process. The IDs available vary per country.
6. Do I have to verify my identity?
Yes. Pixelaart may require some of our customers to go through a verification process. Customer Support is not able to start this process for you, nor are they able to verify your ID for you—this includes trying to verify through a ticket request.