We are here to make your refund process easy and seamless.
Cancelled orders: Refund to your Pixelaart Balance #
Let’s review what happens after your cancellation request has been approved, how the refund process works, and our updated and convenient Request a refund button.
What to do after cancellation #
After your cancellation request has been approved, here are a few additional options to resolve to help out:
- Pick a different seller from a personalized recommendations list
Pixelaart will provide you a personalized list of seller recommendations on your Orders page, to help you complete your project and make the seller search process easier. - Use the “Match Me” feature to find a new seller
Simply submit your project’s details and requirements directly to us with Let’s find you the right seller. From there, we’ll manually match you with a better fit for your project. - Send the refund to your Pixelaart Balance
pixelaart offers you the ability to receive a refund with the click of a button.
You can access the Request a refund button via the Balances tab under your Billing section.
How it works #
Once your order is successfully cancelled, the funds will be credited directly to your Pixelaart Balance. You’ll see the credited funds next to your Profile Picture.
If you purchased and cancelled an order with your Pixelaart Business account, your funds will be credited to the account’s balance.
Note: Pixelaart doesn’t automatically process refunds to your payment provider (e.g. credit card, PayPal, etc.) after an order has been cancelled.
Requesting a refund #
After your cancellation request has been approved, you’ll be able to receive your refund by clicking the Request a refund button in the Billing section.
Note: You will see the funds back in your balance up to 10 days after your request has been processed.
You can find the Request a refund button in a few ways:
- Via your order cancellation confirmation page
After you cancel your order, you’ll be able to click Pixelaart Balance at the top of the confirmation page. - Via the Balances tab
Go to Order Activity > Billing > Balances. - Via the “Amount” button
Click the refunded amount button, located next to your Profile Pic.
Refund timeline #
The amount of time to receive your refund from your Pixelaart Balance will depend on which method you choose to receive the funds.
PayPal
Refunds are usually completed within 24 hours of the request being processed by Customer Support.
Credit card
After your request is processed by Customer Support, credit card refunds are completed within 7-10 days—based on the card issuer’s processing time.
Please note: In extreme cases, it can take up to 2 weeks. Learn more about direct refunds here.
Refunds to a different card or PayPal account #
We are only able to refund funds to the original payment source used to process the payment. Pixelaart is not able to change the card or PayPal account to where the funds will be credited.
Refund currency #
If you paid for your order using a currency other than US dollars, your refund will be processed in the same currency and amount used in the payment.
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