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Development & IT IT Services IT Support & Security Support & IT

I will provide 1 hour of technical support for your moodle site

  • I will provide 1 hour of technical support for your moodle site

Description

I can provide you Moodle technical support to fix any problem on your moodle site or the server. Some of the most common issues are:
• Mail delivery
• Low performance
• Database error (Error: Database connection failed)
• Blank screen
• Error 500

I will explain the problem and the solutions or alternatives to fix it. Depending on the severity, it can take a few minutes.

IMPORTANT: If you have doubts about filling out the requirements, please contact me before purchasing the project, and I will be glad to help you.

Notice that the more information you provide, the better and faster service. I can guarantee the delivery of high-quality work and a quick turnaround time.

For an extra fee, I can check the server and site and perform some tests to verify the site stability and security. Also, I can document the issue, the resolution and how to avoid it if it is possible.

Support & IT Services

Helpdesk & Technical Support, Consultation, Other,

Device

Server/Hosting,

Operating System

Linux/Unix,

Cloud Platforms

Amazon Web Services, IaaS, Google Cloud Platform, Microsoft Azure, Other,

Requirments
Is the problem related to moodle?
Moodle error in the screen, site malfunction, email not delivered, or any other
Requirments
Do you get a server error like error 500 or error 404 or any other server error?
Requirments
Can you explain the problem in more detail?
Requirments
What moodle version does the site run?
You can find this information in Site Administration > Notifications
Requirments

What OS version does the server run? PHP version? MySQL version?

You can find this information in Site Administration > Server > Environment

Requirments
You can add screenshots for a better understanding of the issue
Check the site and server and fix the issue
I will check the site and server, and then I will explain to you the issue and the solution (or alternatives) and the estimated time to solve it.
Service TiersStarter
$90
Delivery Time: 1
Number of Revisions1
Remote Connection Supportyes
Documentationno

Service frequently asked questions

  • I would need the requirements and the admin moodle access to log in and check the site.

    In some cases, I would need server access. SSH access is preferred over control panel.

  • Monday to Friday from 9 to 21 hours CET (8 to 20 hours UTC)

    Outside this schedule, please contact me and I will try to help you.

  • It is very difficult to answer this question because it depends on the issue. The average time is 1 hour.

  • The response time is usually less 1 hour during the scheduled time

  • Yes, I will send you a complete report. If you purchased the server and site check, it will include the issues found and the solutions to fix the problems. Notice that any other issues found during the check are not included in the project.